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22/05/2021

How Do I Contact Cathay Pacific?

Cathay Pacific is a flag carrier airline in Hong Kong that provides travelers with the best travel services to various locations. And to make it easier for travelers to book and manage their reservations, the airline has introduced various online and offline services that one can pick as per their requirements.

Further, for travelers who are flying with Cathay Pacific for the first time and have certain queries regarding the airline procedures and policies, they are offered customer support services that one can opt to get their queries resolved in time.

Services That One Can Seek Over a Phone Call Assistance

  • Assistance for booking and managing the reservations
  • Details about certain airline policies and procedures
  • Information regarding the Marco plan and other related policies
  • Details on the ongoing offers and policies
  • And details about the travel requirements

Speak to a Live Person at Cathay Pacific Customer Service

Travelers who are willing to seek prompt assistance from the customer service at Cathay Pacific, can dial the Cathay Pacific phone number and seek assistance for queries and issues.

  • For phone call assistance, the traveler needs to dial 1 833-933-2244 (Call), +852 2747 2747 (Whatsapp) Cathay Pacific phone number.
  • Then, wait for the IVR and pick a preferred option to seek assistance.
  • After that, the traveler will be assigned a representative that will offer the required help to the traveler to manage their bookings. 
  • For Green/ Silver/ Gold: +800 2747 5500, 24 hours a day, 7 days a week
  • For Diamond: +800 2747 3888, 24 hours a day, 7 days a week

Alternative Ways To Contact Cathay Pacific Airlines

Travelers who have failed to contact Cathay Pacific customer service over the phone call and looking for alternative ways to reach out to the airline representative can opt for Cathay Pacific's live chat service by following the instructions mentioned below:

How Can I Use WhatsApp on Cathay Pacific?

  • For this live chat process, the traveler needs to visit the official airline website.
  • Then, click on the Contact us tab and proceed with the process.
  • Further, in the contact options, the traveler can opt for the WhatsApp service for the live chat session.
  • Then, one can send a message explaining their concern and queries and proceed with the process.
  • Further, the assigned representative will offer travelers the required assistance and help to plan out their trip with Cathay Pacific.
  • Contact us via WhatsApp at +852 2747 2747.

Fill Up The Feedback Form

Also, the travelers are offered another option to contact Cathay Pacific customer service including the feedback form. Here, the traveler can explain the issue they are facing or queries that they wish to resolve. Further, the traveler can submit the same and manage their bookings in time.

Thus, this is the complete information on how one can reach out to Cathay Pacific for assistance and manage their bookings in time without any worries.

How Do I Contact Cathay Pacific for a Refund?

Cathay Pacific is one of the preferred airlines as many travelers choose to book the journey. One can grab all the flight details online at their website and reserve seats. Due to unforeseen circumstances, you need to cancel the flight journey and seek a refund. In this situation, you can dial the Cathay pacific refund phone number and speak with the representative. Therefore, you can read further and find all the details about the flight refund.

Apply For a Refund from Customer Service:

You can get in touch with the Cathay pacific customer service team and claim your money back. Following are the ways to speak with the representative.

On The Phone:

  • One of the quickest ways to connect is on the phone. Therefore you can get the Cathay pacific refund helpline number using the below steps:
  • Initially, you need to visit the official website of Cathay pacific on your device.
  • Then, you need to select the phone option and get the number according to the country/code.
  • Once you get the number, you need to call 1 (833) 933-2244 on that and follow the on-call voice carefully.
  • With this, your phone call will instantly be assigned to the representative with whom you can share the issues.
  • They will help you to get back your money according to the Cathay Pacific flight ticket.

On The Chat:

Apart from this, you can also contact the representative on the messages and start a live chat. You can get access to the live chat on their contact page. Once the live chat box opens, you can send your queries regarding the refund to them through messages. The live chat feature is available 24 hours a day.

On The Email:

With the help of email, you need to compose your query and send it to the official email id of customer service. With this, you can contact Cathay pacific for a refund on the email as a representative will connect with you shortly. To grab the official email id, you can check their website.
 
Apply For a Refund by The Website:
 
Apart from connecting with customer service, you can also get back your money online using their website in the below-mentioned steps:

  • Firstly, you must open the official website of Cathay pacific on your device in any search mode.
  • Then, you can then select the manage reservation option on the screen.
  • You need to add the booking confirmation code with your last name and tap on the confirm button.
  • With this, you will find the booking details with Cathay pacific on your device.
  • Then, you must choose the flight you want to get back the money on and tap on the get a refund option.
  • On the new screen, you will find the refund form you need to fill out and add the relevant details.
  • Once you tap the submit button, your Cathay pacific refund request will immediately be assigned to the representative.
  • They will send you the confirmation message at your registered email id and initiate the refund within 7-10 working days.
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