How Do I Call KLM Customer Service?
KLM Dutch airline is the flag carrier of the Netherlands. It is becoming the customer's choice day by day. Sometimes, customers may need to contact KLM customer service for various queries or issues related to a refund, rescheduling, booking, etc. So in keeping view of this need, KLM provides various modes to help customers reach KLM customer service.
KLM Airlines Customer Service Opening Hours
This is the opening hours of KLM airlines. Call 1 800-618-0104 M-F 9:00 am-5:00 pm ET to apply for a refund or check the status of an existing refund request.
- KLM Customer Service: Monday -Friday: 9:00 am-5:00 pm.
- Travel Agencies Call Center: Monday - Friday: 09:00 am - 06:00 pm.
- Group Call Center: Monday - Friday: 09:00 am - 01:00 pm.
- KLM Call Center: Monday - Friday: 08:00 am - 08:00 pm, Saturday - Sunday: 09:00 am - 05:00 pm.
- Flying Blue Call Center: Monday - Friday: 08:00 am - 08:00 pm, Saturday - Sunday: 09:00 am - 05:30 am.
KLM Airlines Services & Phone Numbers
- Assistance and health: 1 800-618-0101
- Reservations/Refund: 1 800-618-0104
- Baggage Information: 1 877-477-5134
- KLM Customer Service: 1-800-618-0104.
- Travel Agencies Call Center: +57-601-508-6757.
- Group Call Center: +57-601-508-6758.
- KLM Call Center: +57-601-508-6754.
- Flying Blue Call Center: +57-601-508-6756.
How Do I Make a Complaint To KLM?
If you have taken your flight with KLM, faced some inconvenience during your journey, and are unhappy with the services, you can file a complaint with the airline. KLM Airlines Complaint Department reviews the inconvenience a passenger has faced and takes the necessary steps regarding the same.
Steps For Making a Complaint at KLM:
- Head to the homepage of KLM Airlines' official website,
- First, Sign Up with your account on the site,
- Click the three dots on the homepage,
- Choose the “Contact Us” option on the Menu,
- Select the Feedback button on the new page,
- Choose the “Complaint” option on the topic window,
- Then a Complaint Form will open on your screen,
- First, fill in the Personal details columns,
- Then proceed to add your trip details,
- Next, briefly explain the inconvenience you faced during your KLM travel,
- Attach documents if you have to support your complaint,
- Then send it to KLM Airlines.
How Long Does It Take for KLM To Answer?
The response time of KLM differs based on the platform you are trying to connect to. KLM gives several platforms to obtain customer support, like phone calls, live chat, email, and social media sites. The answering time of KLM representatives on different platforms is as follows:
- If you are contacting a KLM representative through a call, you may have to wait approximately 5 to 35 minutes on hold.
- Live chat assistance is the quickest way to connect with a representative, and KLM takes only a few minutes to answer.
- Answers to social media site queries are also quick, but sometimes, KLM can take some time to answer.
- If you have contacted a representative directly from your WhatsApp, it may take a long time to wait as KLM WhatsApp response time is around 1 hour.
- Email customers regarding queries take 24 to 48 hours to respond to at KLM.
Ways To Reach KLM Airlines Customer Service
KLM provides various ways to reach out to its customer service. Depending on your need and requirement, you can opt for any of these to connect with KLM. In the content below, given the detailed information about KLM customer support options, check them out to stay updated.
- Phone Call
- Live Chat
- Email Help
- Social Media
How Do I Speak to Someone at KLM?
To speak with a live person at KLM Airlines representative, dial the KLM airlines customer service number 1 (800) 618-0104 and follow the IVR instructions. KLM agents on the other end will connect with you shortly.
- Listen to the IVR.
- Select your language via IVR.
- Press: 1- New reservation/booking.
- Press: 2- Flight status.
- Press: 9- Change the existing reservation.
- Press: 4- Refund/Cancellation.
- Press: 9- To talk to a live person at KLM.
How Do I Chat with KLM?
KLM Airlines provides a live chat option so customers can easily chat with KLM Airlines live chat option where online assistants are available. They have a live chat option that is 24*7 available, and Customers can chat online assistant at any time. Customers may avail of the live chat option by below mentioned steps-
- On the official website, customers will see the live chat option on the right-hand side of the panel.
- Now the Customer can type their issue on the chat window, whether related to booking, refund, or any other.
- If the online assistant is available, they will assist the Customer and help solve their issue.
- If the online assistant is unavailable, the automated bot will send the message to the online assistant, and they will contact the Customer shortly.
Does KLM Respond on WhatsApp?
Yes, KLM does have customer service, and it responds to the messages they receive on Whatsapp and provides the best and quick solutions to the passengers. You can chat on Whatsapp anytime, as it is available 24/7. You need to follow the below steps to get to Whatsapp at KLM:
- Visit the official website of KLM.
- Scroll down to Contact us and click on “All contact options.”
- Pick out your query and then the question from the given options.
- Click on Whatsapp from all contact options.
- It will open Whatsapp, and you can chat with Virtual Assistance.
How Do I Send an Email To KLM?
It has been seen many times customers are not comfortable calling customer care, so KLM Airlines started providing the services email too, and Customers can opt for this service by following some steps-
- Open the official website https://www.klm.us/contact of KLM Airlines.
- Now Scroll down to the bottom of the webpage, and customers will find the help and support option.
- The Customer will find an official mail id at the bottom of the web page.
- Then Customers can compose an email stating their issue and send it to the official KLM email id.
- Finally, the Customer can raise their issue by generating the form through the request a form option.
Above mentioned modes will help the customer resolve their issues and problems by contacting customer care executives and to reach with customer care service of KLM Airlines. If the Customer wants to know about deals and offers, then the customer can directly follow the social media account of KLM airlines.
How Do I Contact KLM Airlines via Social Media?
If you are a social media person, you can contact KLM representatives on various social media networks like Facebook, Twitter, etc., anytime. While you contact KLM on social media networks, getting a response generally takes 1-2 hours. To connect through the KLM Social Media Support option.
How Do I Call KLM from The US?
Undoubtedly, the KLM US Phone Number is the fastest way to get through the customer service KLM. They will be connected to you instantly, and you can enquire about everything you are having problems with. Follow the given procedure to speak to someone on the phone:
- Dial KLM Airlines toll-free number 1-800-618-0104 and get follow the IVR instructions.
- You need to press 1 for the reservation inquiries.
- Press 2 for queries related to refund and cancellation.
- You can press 3 to get the flight details.
- If you have queries about check-in or security checks, then you need to press 4.
- To speak to a live person on call, press 9.
How Do I Contact KLM Airlines For a Refund?
If you had to cancel your KLM airlines ticket due to unexpected circumstances and are now looking for ways to get a refund, you have arrived on the exact right page. Passengers have many options to request a refund from KLM airlines. The easy and hassle-free process is using the KLM helpline number for a refund, and the other option is getting the refund through the manual process by visiting the official website. For now, here is the step-by-step guide to getting a refund from KLM airlines using a phone call method:
How To Speak To a Live Person at KLM Airlines for a Refund?
KLM refunds for electronic tickets purchased from KLM may be requested by calling Reservations/Booking Sales at 800-618-0104. For questions on how to apply for a refund or to the check status of an existing refund request, call 800-618-0104, M-F, 9:00 am-5:00 pm ET.
- Dail KLM's refund phone number is 1 800-618-0104.
- Listen and follow IVR.
- Choose your language from IVR.
- Press 1: For New Reservations
- Press 2 To make changes to your existing reservation with KLM.
- Press 3 To know about the baggage policy of the airline.
- Press 4: For refund/cancellation.
- Press 9 to speak with the live representative of KLM airlines.
You will connect with the customer support executive at KLM airlines to explain your refund query to get instant support.
How Do I Apply For a Refund From KLM via The Website?
Passengers can apply for a refund immediately after canceling the reservation altogether. But if you forgot to get the refund instantly upon canceling a flight, you can fill out the KLM online refund form through the official website. The step-by-step guide is highlighted down below for your reference.
- Launch the preferred browser on your desktop and mobile phone, then visit the official KLM Royal Dutch airlines website.
- Scroll down on the screen and click on all contact options under the contact us section.
- You need to select the topic of concern on the following display, so please choose the refund complaints and suggestions option.
- Now click the appropriate option from the next window to get a refund.
- You will get the option to receive a refund through the online process, so click on the link and provide your booking code along with your last name as mentioned on your ticket to hit the confirm button.
- Follow the onscreen procedure and fill out the refund request form.
- Finally, submit the form, and you will receive the refund within 7 to 10 working days based on your refund eligibility.
So this is how you can get a refund from KLM airlines by different methods. In case of the manual process of getting a refund through the website is not working out, you can get help with the KLM refund phone number given in this article. Make sure to check the availability of the agents before dialing the number.
How Do I Speak to Someone at KLM Airlines For Flight Change?
Whether you need to book a flight ticket or want little information about the existing booking, speak to the KLM representative anytime and fix your issue. You can call the KLM phone number to speak to its representative 24/7. It's quite a simple process, the procedure mentioned below.
- Dial the KLM toll-free number 1 800 618 0104
- Follow the IVR to connect with KLK.
- Select your language.
- Press 1 for reservations.
- Press 2 for baggage.
- Press 3 for refund/cancellation.
- Press 9 for KLM live person
- In the next 1-2 minutes, when the KLM agent is available, you can speak about your queries to get the best answers.
How Do I Contact KLM Airlines via Phone Call?
It is one of the quickest ways to contact a KLM customer service representative at 1 800.618.0104 for a flight change. You can contact the KLM executive to get an instant solution. Besides, check out the steps below if you don't know the procedure.
- Go to the official website of KLM and then the contact us section at the bottom.
- From there, click on the link 'all contact options
- The support page displays various links for different queries
- You can select a topic from the page and then choose a sub-topic on the next page
- On the solution page, you get various contact information
- Choose the phone number section, and you can get the KLM customer service numbers there.
- Once you get the number, you can call and follow the IVR to connect with KLM live person.
How Do I Contact KLM Airlines via Live Chat?
It is another quickest way to contact KLM representatives. However, it is not for the regular user; you can access the KLM live chat option based on your flying blue status. If you don't know how to contact KLM via chat, follow the steps below.
- Go to the KLM official website.
- You need to log in to your KLM account using the credentials
- There, locate the contact us link and open it
- On the support page, you get various contact information
- Please find out the live chat option and click on it
- When the chat box opens up, you get different default options
- Select the one that suits you most, else type live agent to connect with the KLM executive
- Follow the instructions, and soon a KLM agent will join you with whom you can share everything
How Do I Chat with KLM on WhatsApp?
KLM also provides WhatsApp chat for those who want to contact the airline through the WhatsApp chat option. You can raise any query or common question via KLM WhatsApp (+31206490787).
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