How To Contact Japan Airlines (JAL) Customer Service?

Japan Airlines is an international Japan’s flag carrier. It serves international and domestic passengers and cargo services to 220 locations over 35 countries and involves code shares. You have to make a reservation or manage your booking, but you are unable due to technical issues. You can reach out to customer services. Live chat assistance is suggested if you need an urgent response.

Why Should You Prefer Chat Support Over Calling an Agent?

Japan Airlines' live chat is known to address many concerns faced by travelers. Check out how you can be benefited from that:

  • 24-Hour Guidance: Japan Airlines chat assistance is available throughout the day. So without any trouble, you can ask for help instantly.
  • Instant Response: passengers can get a reply within seconds, and after considering that, they can decide.
  • Reduce Long Waiting Hours: now, travelers prefer chat support and can resolve their issues. This means only urgent problems need to be handled by the live executives.

What Are The Japan Airlines Call Center Hours?

Japan Airlines Customer Service is offered 7 days a week. You can contact customer executives from 05:30-18:00. However, on Sat / Sun / Holidays, it closes at 15:30. Based on your suitability, choose the appropriate medium from the phone, chat support, or social media.

How Do I Call Japan Airlines Customer Service?

The phone is the most prominent helpline available to support passengers. Dial Japan Airlines customer service number 1 (800) 525-3663 for inquiries or other issues regarding your next flight. Follow the automated IVR instructions to get suitable help:

  • Select the language to speak with an agent. 
  • Press 1 for an old and new reservation. 
  • Press 2 to cancel and modify your flights. 
  • Press 3 for baggage services, online check-in, and additional services. 
  • Press 4 for refund/cancellation.
  • Press 9 to talk with live representatives of Japan Airlines.

How Do I Send an Email To Japan Airlines?

The email services are offered by the airline for the convenience of passengers. Suppose you want to share your experience with the airline, like a compliment or complaint, mail to (jal_priority@ask.jal.co.jp). The help is available 24 hours a to guide travelers. And you will be approached by the airline within a few hours. When the matter is of utmost importance, it is required to reach out the via the Japan Airlines contact number.

Japan Airlines FAQs

What Flights Can Be Booked Through www.ar.jal.co.jp?

Through the help of this website, passengers can book their JAL flights and codeshare flights. Suppose you have any query about booking your flights. In that case, they can call the  Japan Airlines contact number - 1-800-JAL-FONE (1-800-525-3663) to speak with the Japan Airlines customer service team directly.

  • When you go to the “Choose your flight” page, you will see the options for JAL flights and JAL codeshare flights.

How Many Passengers Can Be Booked in One Reservation?

People are allowed to make reservations for only up to 9 passengers. If you want to exceed the number of passengers, contact the Japan Airline customer service team.

Whom Can I Contact for Assistance with an Online Booking?

If you have made your reservations through the official website of Japan Airlines, then you can contact their customer service team at the Reservation center. You can dial this Japan Airlines phone number - 1-800-525-3663 from 5 am to 6 pm daily.

How Do I Cancel My Flight Reservations?

Suppose a passenger wants to cancel his booking. In that case, he must connect with the Japan Airlines customer service team at the American reservation center.

Guidelines for Flight Cancellation:

  • You need to cancel your booking before your scheduled departure.
  • You may charge a cancellation fee.
  • On a 24-hour cancellation policy, you will get a full refund without a cancellation fee on the flight cancellation within 24 hours of booking.

How Can I Check My Ticket's Fare Rules?

  • Go to the purchase page or confirmation page on the official website of Japan Airlines (https://www.jal.com/en/).
  • Then go to the review page.
  • Tap on the fare rules option.
  • Read the rules for your fare before booking.
  • After you make a booking, contact their customer service team.

How Can I Request a Special Meal?

To request a special meal online, follow the steps:

  • Visit their official website (https://www.jal.com/en/).
  • Go to the “view my booking” page.
  • Enter flight details.
  • Follow on-screen instructions.

How Can I Request Wheelchair Assistance Online?

You can request wheelchair assistance through a phone call wherein you need to contact Japan Airlines customer service and then request them regarding the issue.

Does JAL Assist Pregnant Passengers?

Pregnant passengers can contact Japan Airlines customer service for assistance; in some situations, they may ask for medical clearance from their doctor.

Does JAL Provide Special Assistance To Passengers Who Are Sight or Hearing Impaired?

Yes, Japan Airlines provides special assistance to deaf and sight-disabled passengers.

Does JAL Provide Assistance For Passengers with Certain Medical Conditions?

Yes, Japan Airlines assists passengers, but they are advised to contact the reservation center via the mentioned number.

Can My Infant Occupy a Separate Seat?

Yes, your infant will occupy a separate seat, but you need to call their agent since it is not available in online booking.

Can My Child or Infant Travel Alone?

Children under 5 years old cannot travel alone on Japan Airlines as per the policy.

What Type of Assistance is Offered for Passengers Traveling with Infants or Children? Can I Make These Arrangements Online?

People who are traveling with infants will get baby meals, meals for children, and baby bassinets. You can make these arrangements online by visiting the “view my booking” page.