How Do I Request Assistance with Lufthansa?

The most renowned Lufthansa Airline is the national airline of Germany. Along with its subsidiaries, it is the second-largest airline in Europe. Its flight, as well as airport services, are excellent. Its customer service is as good as its flight services. If you face any issue with Lufthansa, you can easily reach its customer service and get assistance. If you want to Request Assistance with Lufthansa for any of your family members, you can do so during reservation by calling customer service or at the airport. To know the process, you must go through the article below.

Request Assistance During The Reservation

If your request was not made at the time of booking or if you have made your Lufthansa booking online, we recommend contacting us by telephone at 1-800-645-3880 at least 72 hours before your flight to discuss and schedule any additional assistance you may need.

You can also request special assistance with Lufthansa during your booking process. To know how you can do this, read the following steps.

  • Visit the official website of Lufthansa, www.lufthansa.com.
  • Enter your departure city, date, and destination place, and search for the available flights.
  • Select a flight as per your preference and book it.
  • Next, a page will be opened where you can submit a request for special assistance.
  • Now a form will open where you must fill in details like name, age, disability, etc., of the person for whom you are requesting special assistance.
  • You must also specify your required assistance, like a wheelchair, mobility devices, etc.
  • After filling in all the details, you must review and check the entire form for any mistakes.
  • Click on submit and make the required payment.
  • The airline will send a confirmation email of your flight and a special assistance request to your registered email ID.

Request Assistance on Call

If you did not request special assistance while making the reservation, you could also do so by calling on Lufthansa's phone number later. You must dial the special assistance phone number of Lufthansa, 1-800-645-3880. As an executive connects with you, ask them to submit an assistance request and provide the correct details of the flight you are traveling on. Also, tell the correct information of the person who needs special assistance. An email confirming the same will be sent to your email id.

Request for Special Assistance at The Airport

You must reach the airport help desk and ask for special assistance. Tell the correct details the representative asks you and provide the necessary ID proofs. In this way, you can get special assistance at the airport.

How To Request Special Assistance Through The Contact Form?

Another way you can request special assistance at Lufthansa is by filling out a form. To request special assistance through a form, you must follow the below steps:

  • Visit https://www.lufthansa.com/ar/en/register-assistance-requirements.
  • Clicking on this link will take you to the online assistance online form.
  • You can find a form that you must fill out.
  • Fill in details like full name, flight details, the kind of impairment and device you need, etc. Click on submit, and your assistance request will be submitted.

Is Special Assistance on Lufthansa Free of Cost?

Lufthansa provides two mobility devices, for example, a wheelchair or a walking frame, for free. Also, the airline assists sensory-impaired people before, during, and after the flight. You can contact Lufthansa customer service for more details.