How Do I Contact Virgin Australia Customer Service?

Sometimes the passenger is going through many queries related to the timings of the flight, cancellation or refund-related policies, offers, etc., and they want to solve them before their departure date. While traveling with Virgin Australia airlines, the passenger will get all the premium facilities as it is considered one of the best airlines in Australia. If any passengers have concerns, they can also connect to official representatives. To know detailed information on Virgin Australia customer service, read below.

Services Offered by Virgin Australia Customer Service

You can do many things by connecting with the Virgin Australia team.

  • Making new bookings
  • Upgrade the bookings 
  • Luggage related queries
  • Ways to redeem miles
  • Unable to receive the refund after canceling the flight

Methods To Reach Virgin Australia Customer Service

If passengers cannot connect on the Virgin Australia contact number, they can choose the different methods to reach Virgin Australia mentioned below.

  • Phone Call
  • Live Chat
  • Email Help
  • Social Media

You will get the Virgin Australia helpline number information by following the above ways. You can connect with these representatives anytime, as Virgin Australia provides these services 24 hours.

The Fastest Way To Reach Virgin Australia Customer Service

The fastest way to connect with the representative of Virgin Australia is via phone call. If you want to resolve your query quickly and time-savingly, you have to connect with the representative on the phone.

Virgin Australia Contact Center (Reservations & General Enquiries)

  • Australia: 13 67 89
  • New Zealand: 0800 670 000
  • USA:1855 253 8021
  • China: +61 7 3119 7048
  • Hong Kong: +61 7 3119 7078
  • United Arab Emirates: 8000 612 002
  • United Kingdom: 0800 051 1281
  • Anywhere else in the world: +61 7 3295 2296

If you are calling from the United States and wish to use FedRelay services, please call one of the following then ask to be connected to Virgin Australia at +61 7 3295 3941:

  • TTY(Text Telephone) / ASCII (American Standard Code For Information Interchange): (800) 877-8339
  • VCO (Voice Carry Over): (877) 877-6280
  • Speech-to-Speech: (877) 877-8982
  • Spanish: (800) 845-6136
  • Customer Service (Voice/TTY, ASCII, and Spanish): (800) 877-0996
  • Voice: (866) 377-8642
  • TeleBraille: (866) 893-8340

Virgin Australia Baggage Contact Centre

  • Australia: 1300 170 911 (Toll-Free)
  • New Zealand: 0800 443 744 (Toll-Free)
  • USA: 866 810 7162 (Toll-Free)
  • All Other Countries: +61 7 3295 2257 (International Tolls apply)

How Do I Speak To Someone at Virgin Australia?

If you can make a new booking at Virgin Australia, then please go for search flights or call our Virgin Australia Guest Contact Centre on 13 67 89.

  • Dial Virgin Australia's phone number (07) 3295 2296 (Australia), 0800 670 000 (If calling from New Zealand).
  • Choose the language you are comfortable with and follow the IVR instructions.
  • Click 1 to make the new flight reservation 
  • Click 2 to cancel the bookings
  • Click 3 to upgrade the bookings 
  • Click 9 to connect with the representatives 
  • Click # to go back

Click the option as per the concern and connect with the representative.

How Do I Contact Virgin Australia via Live Chat?

The most acceptable way to connect with the customer service team of Virgin Australia is via the chat option. If you want to connect via this method, follow the steps below.

  • Go to Virgin Australia Airlines's official website in any suitable search browser.
  • After this, you need to click the contact us option from the right corner of the screen.
  • Further, you need to click on the chat option, and then you need to mention the passenger's details like complete name, age, email id, and contact details.
  • Then you need to fill out the flight details like departure date and departure timings of the flight and submit those details.
  • Now you will get the code on the contact details; you must mention that code in the available space.
  • Next, a chat box will open; you need to fill out the complete information in that box and click on the send option.
  • Last, the representative related to that concern will connect with you and provide solutions within a few moments.

Virgin Australia: Submitting a Mishandled Baggage Claim

Email: baggage.claims@virginaustralia.com

How Do I Make a Complaint To Virgin Australia?

Postal Address for Non-U.S Residents:

Virgin Australia Baggage Claims
P.O. Box 1034
Spring Hill Qld Australia 4004
Fax: +61 7 3295 5642

Postal Address for U.S. Residents:

Virgin Australia Baggage Claims
5757 W Century Blvd Ste 865
Los Angeles, CA 90045 USA