07/11/2022

Ethiopian Airlines Ticket Cancellation Policy 

Sometimes plans don't go according to the way how they should, and when it comes to canceling the flights, it is really heartbreaking, but to make it simpler and easier, it is better to know about the policies to avoid unnecessary struggles when you Cancel a Flight on Ethiopian Airlines suddenly.

  • Bookings must be made on Ethiopian Airlines' official website seven days prior to departure of your flight, and cancellations must be made within 24 hours of the booking in order to receive a full refund.
  • Ethiopian Airlines will provide you with an alternate flight if your flight is postponed or canceled by the airline.
  • Since alternative flights are typically scheduled at least three hours after your original flight, and it does not match your desired timing to reach your destination, you can cancel the non-refundable tickets and get a full refund.
  • If you miss a connecting flight and it was not your fault, and it was due to Ethiopian Airlines changing the timing or did not perform properly, you can cancel and request a refund, or you can choose the alternative flight provided by Ethiopian Airlines.
  • You can also cancel and get a full or partial refund if your tickets meet the fare conditions of Ethiopian Airlines.
  • If the passenger is unable to catch the flight and it is due to the cause of death:
  • In case of a passenger's death, the accompanying passenger has 45 days to cancel or interrupt the travel.
  • If the passenger's family member dies at the time of your travel, the passenger can return back to the origin place at the same fare on the next available Ethiopian flight.

Note: If the passenger has purchased the tickets from a travel agency, an online travel agency, or a third party, you are requested to contact the agency directly about the cancellation and refund process.

Ethiopian Airlines 24-Hour Cancellation Policy

If a passenger purchases an Ethiopian Airlines flight ticket from the official website of the airline prior to seven days before the departure date and cancels it within 24 hours of the purchase, Ethiopian Airlines will issue a full refund for both refundable and non-refundable ticket holders, and this is the Ethiopian Airlines 24-hour Cancellation Policy is all about.

Ethiopian Airlines Flight Cancellation Fee

If you cancel your flight beyond the first 24 hours of your booking, you might have to pay a cancellation fee in order to cancel your Ethiopian Airlines flight. The Ethiopian Airlines Flight Cancellation Fee depends on the type of flight ticket.

  • If you have domestic flight tickets, the cancellation fee can be anywhere between 20$ and 30$.
  • For international passengers, it can cost between 110$ to 150$
  • North American destinations can cost around 220$ to 250$.

How To Cancel a Flight on Ethiopian Airlines?

Online Process:

  • If you chose to cancel your Ethiopian Airlines flight tickets online, you must go to the airline's official website.
  • After logging in or signing up for an account, select "Manage booking" from the menu.
  • Once you have finished logging in, click the next button after entering your booking number and last name.
  • Choose the Ethiopian flight you want to cancel and scroll down at the end of the site.
  • Wait a few seconds after selecting the Cancel option.
  • You don't need to pay an additional fee for the cancellation if you cancel the tickets before 24 hours.
  • However, if you want to cancel your flight after 24 hours, you must pay a cancellation fee, and you will be taken to the payment page when you click on the cancel button.
  • Provide your bank details and verify the OTP and make the payment.

After the process, you will get a confirmation email to your given mail id.

Offline Process:

The offline process of canceling the Ethiopian Flight tickets is by using the customer service phone number. You must call the number listed for your area and follow the IVR procedure.

  • Visit Ethiopian Airlines' official website to find the contact information for customer service.
  • Search for "Customer support" on the page and click on the Help and contact option.
  • You will be redirected to the contact us page, click on the call centers option, and you will have a list of numbers.
  • Pick up the phone and dial the appropriate customer service number provided for your region.

Phone Call Process:

You can dial 1.800.445.2733 Ethiopian Airlines customer service phone number

  • Press 1: if you'd like to book reservations with Ethiopian Airlines.
  • Press 2: if you would like to cancel the reservation.
  • Press 3: if you need to get a refund.
  • Press 4: if you want to know about the baggage details.
  • Press 5: to make changes to your Ethiopian flight.
  • Press 6: for more information
  • Press 9: talk with a representative of Ethiopian Airlines

You can immediately press 9 to connect with a live representative if you don't want to wait through the entire IVR process.

You should expect your refund to be processed within 7 to 15 business days. If this doesn't happen, get in touch with Ethiopian Airlines.

Ethiopian Airlines Refund Policy

The guidelines and Ethiopian Airlines Refund Policy is clearly explained below:

  • The tickets which are purchased by cheque, cash, or any other method used will receive the payments within ten business days.

After you've canceled your flight on Ethiopian Airlines, you can request a refund:

  • You can directly contact the travel agency for a refund.
  • You can send an email to the provided email address of Ethiopian Airlines.
  • You can request a refund by filling out the online request form of Ethiopian Airlines.
  • You can also directly contact Ethiopian Airlines and request a refund.

How To Apply for a Refund

  • Visit Ethiopian Airlines' official website in order to request a refund.
  • Then type your last name and booking number in the corresponding text fields.
  • Skim the page for the Refund request form and click on it.
  • The refund request form will appear on a new page.
  • Give all the details, such as your first, middle, and last name, and your email ID, in the form and send the request.
  • The reason for your cancellation will also be asked in a separate text box, and you can type a response or close the tab.
  • Following the successful submission of the refund form, you will be informed about the refund process.

The above information on Ethiopian Airlines' cancellation and refund policies is provided for your knowledge; for more details, please visit Ethiopian Airlines' official website.

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